SHIPPING POLICY

Domestic (Australia)

Please allow up to 5 business days processing time for orders*

Delivery Times

Standard: 3-5 Business days

Express: 1-2 Business Days

Untracked (Letter): 2-20 business days

Orders with small items will have the option of tracked  & Untracked shipping. Please select untracked shipping at your own risk. Unfortunately your parcel is out of our control once in the hands of our courier (Aus Post). If there are problems regarding your package please note that we are unable to locate your parcel. Refunds Unfortunately can't be issued if the item is untracked & does not arrive. Refunds Unfortunately can't be issued if the item is untracked & does not arrive.

Orders with shipping costs $8 will have tracked shipping. A tracking number will be provided. If email is provided you will receive shipping notifications.

Contact Daisychikk1@gmail.com if you experience problems with shipping.

 

International

Please allow up to 5 days processing time for orders*

Postage Times

Standard International: 9-20 Business Days

Untracked (Economy Air) 25+ Business Days

International orders with small items will also have tracked and untracked shipping options in some countries, this will appear at checkout if the option is available for you. If you would like to track your parcel, receive updates and estimated delivery times, please select tracked shipping. 

Please select untracked shipping at your own risk. Unfortunately your parcel is out of our control once in the hands of our courier (Aus Post). If there are problems regarding your package please note that we are unable to locate your parcel. Refunds Unfortunately can't be issued if the item is untracked & does not arrive.

RETURNS POLICY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, You will need to provide your order number.

To start a return, you can contact us at Daisychikk1@gmail.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are damaged will receive a refund.

Change of mind refunds must be sent back to the given address. Items must be in exact condition for the refund to be processed. Cost for postage is not covered for change of mind returns, customer must pay for shipping.

You can always contact us for any return question at Daisychikk1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at Daisychikk1@gmail.com or DM us @Daisychikk on instagram.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used or damaged items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.